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The Communications Division consists of Police Communications Officers, more commonly known to the public as dispatchers, who are the primary answering point for all emergency and non-emergency requests for police. Like the Patrol Division, the Communications Division operates 24 hours a day, 365 days a year.

  • Responsible for answering incoming calls to the police by way of internal telephone 
  • Collect pertinent information from callers and disseminate that information to responding units or agencies
  • Determine the priority level of requests for services and mitigate those calls that can be handled without a need for committing department resources to a response
  • Operate the radio systems for the police support channels
  • Monitor and dispatch for all police and fire alarm activations
  • Maintain the CAD records of all responses and services provided by the police
  • Process all paperwork, data entry and alert notifications for all missing persons, stolen vehicles, arrested individuals, etc
  • Keep Administration informed 24-hrs a day of noteworthy incidents and emergencies
  • Responsible for monitoring jail cell occupants (via closed circuit television and physical cell checks) to guard against illness or injury
  • Responsible for greeting and providing services to visitors to the police station’s lobby
  • Receive initial calls for services and determine nature, location and severity of emergency or services required
  • Obtain pertinent caller/witness information for current or future investigation of the incident
  • Obtain suspect/crime information, enter into CAD and provide to responding units
  • Dispatch appropriate resources to the incident ensuring adequate manpower on-scene as well as to maintain sufficient remaining coverage town wide
  • Maintain constant contact with persons reporting crimes in progress keeping them calm and relaying that information in a real-time manner to responding officers
  • Broadcast (and receive broadcasts) to/from surrounding communities via mutual aid police radio systems regarding crimes occurring in and around town
  • Maintain radio contact with officers on scene to keep the police officer-in-charge informed
  • Notify additional resources (Detectives, Crime Scene Investigators, Accident Reconstruction, Medical Examiner, Tactical Teams, Administration Staff, etc.) and maintain an accurate information flow with them
  • Provide an effective link to outside support agencies (Fire, Water, Light, Highway, Tow Companies, etc.)
  • Interact with Registry Of Motor Vehicles, Criminal History, National Crime Information Center databases via computer with incident related queries
  • Testify in criminal court as to the authenticity of archived recordings and with regards to actions taken during the call taking/dispatching evolution
  • Support all police department divisions (Detective, Traffic, etc.) with data entry/gathering and other services as needed.


Saugerties Police Department